Frequently Asked Questions
Do you sell directly to the public?
Danica is a leader in houseware, giftware, and home furnishing design. Our products are sold at retail locations across Canada and the US.We operate two consumer websites:
What brands do you carry?Now Designs by Danica, Danica Studio, Ecologie by Danica, Danica Heirloom and Danica Jubilee are our in-house brands. We also carry two distributed brand, Zoku and Dreamfarm.
What are your minimums for placing orders?The minimum opening order value is $350. Each product has a minimum quantity and pack sizes may not be broken. If you are new to us and would like to place an order, please fill out our New Customer form.
Please request a catalogue and pricelist through your rep
How do I obtain a catalogue or pricelist?
How do I place an order?
Place your order online by clicking Place B2B Order here or in the Retailer Resources menu and follow the prompts to access Brandwise, our ecommerce platform.
If you have a Brandwise account, simply click the button to connect to our store. If you do not have a Brandwise account, follow the instructions under Brandwise Access on the same page. Or download instructions here.
Note: for our US customers, some exceptions apply, please contact your rep.
How do I download product images and info?
Click here to access our Digital Content Library. Choose from one of the 5 catalogue links in the list and follow the instructions.
How do I obtain your credit application form?
Click here to fill out the credit application form.
Where / How do I remit payment?
Click here to process your payment with our easy to use and secure payment portal.
What is your back order policy?
Back orders ship automatically and without notification within 60 days of the original shipment. If a back order has been held over 60 days from the original shipment or is valued under $75, we reserve the right to cancel shipment.
How do I find out who my sales representative is?
How can I make a claim?
Sometimes mistakes happen. Whether you need to claim a damage, short shipment, or even a general quality issue, simply fill out our claim form. A representative will contact you to confirm your claim has been received and advise you if there is any additional action required.
Do you offer terms?
Yes, subject to credit approval. Your first order is prepaid using a credit card. If AR credit is approved, subsequent orders will reflect the approved terms.
What is your freight policy?
Opening order for new account is $350.
There are 3 options: Order $150-$349 and receive 20% freight. Order $350-$1999 and receive 10% freight. Order $2000+ and receive free freight.
How do I return product or request credit?
No returns are accepted without prior written authorization. Returns may be subject to a 15% restocking fee. Fill out our claim form.
Do you offer discounts?
Yes! We offer an Early Buy program twice a year:
$1,000-$2,999 - Net 60 OAC, 5% discount and free freight.
$3,000-$9,999 - Net 60 OAC, 7.5% and free freight.
$10,000+ - Net 60 OAC, 10% and free freight.
OAC means “on approved credit”
Who designs Danica product?
Almost all Danica products are designed in house by our talented team of designers.
Where do your designers get their ideas?
Our designers travel the globe in search of the latest fashion trends in the housewares market. After intense research they develop Color Stories that are in line with global color trends for the upcoming season. Our collections are designed around these color stories so that our customers can easily create a unique color-coordinated look in their stores.
Who makes your product?
We work closely with vendors around the world to produce items of the best quality and value. Most of our table linens, kitchen towels, cushions, jute rugs and doormats are made in India. Most aprons, mitts and potholders are from China. Our Swedish Dishcloths are made in Sweden. We pride ourselves on having strong, long-lasting relationships with some of the very best vendors in our industry.
How do you know that working conditions at your factories are acceptable?
We get on a plane and visit them. Managers travel around the world to visit the factories and weaving centers where our product is made. We have a zero-tolerance policy towards child labour and forced labour.
Is your product safe?
Our first responsibility to our customers is to make sure our product is safe. We produce our products to the highest safety standards. All of our dinnerware meets California Proposition 65 standards for lead and cadmium levels. This standard is 10 times stricter than normal US FDA and Health Canada standards. All dyes and pigments in all of our textiles are non-toxic. All children’s items are lead and phthalate free and conform to CPSIA.
How do I care for my textiles?
Most of our 100% cotton textiles can be machine-washed and dried. Some special constructions such as silk and beadwork require dry cleaning. When in doubt, check the care label.
Will cotton textile items shrink after washing?
Yes. We love 100% cotton, but it will shrink after the first wash. Expect 3-5% shrinkage for aprons, 6-8% shrinkage for table linens and kitchen towels, and 10-12% shrinkage for waffle weave dishtowels and dishcloths.
What is Color Center?
Color Center is an extensive collection of color coordinated kitchen linens and hard goods. Our range is unmatched in the market, consisting of 10 colors and at least 6 items per color.
What’s so great about a Now Designs apron?
A Now Designs Basic Apron is made to last. They are cut from sturdy twill fabric and have reinforced bar-tacks at seven key tension points.
What’s so great about 100% linen?
Linen is one of the best kitchen and tabletop textile materials. It is made from the flax plant, a fast-growing, sustainable crop. It is more durable and absorbent than cotton, and was the traditional material for dishtowels before cotton became widespread. Hang linen items to dry or remove them from the dryer while still slightly damp and iron on a hot and steamy setting.
What is jute?
Jute is a plant related to flax. Like flax, it is one of the most eco-friendly fibers to cultivate, as it requires no fertilizer or pesticide to grow or chemicals to break down the fiber. This ancient textile fiber is ideal for rugs. The rugs are exceptionally sturdy and are best suited to high traffic areas.
What is coir?
You know that fuzzy brown stuff on the outside of a coconut? That’s coir! We use it to make doormats. The strong, stiff fibers make it ideal for this application.